Return & Refund Policy
Last Updated: August 21, 2026
At Elio Varen, we want you to feel confident about your purchase. If your order isn't right for you, we offer returns and exchanges on eligible items according to the terms below.
Return Policy at a Glance
Return Window: 30 days from the date your order is delivered
Return Shipping Costs: Paid by the customer
Restocking Fee: None
Refund Processing: Within 7 days after your return is received and inspected
Exchanges: Available for eligible items that meet the conditions below
This Return & Refund Policy should be read together with our Terms of Service.
Returns
30-Day Return Window
Eligible items may be returned within 30 days of delivery. Return requests submitted after the 30-day period may not be accepted.
Starting a Return
To begin a return, contact our customer service team at info@eliovaren.com and include your order number and the item(s) you would like to return.
Our team will review your request and provide the appropriate return instructions.
Please do not send a return to our business address unless our customer service team specifically instructs you to do so.
Return Eligibility
To qualify for a return, merchandise must be:
Unused and unworn
Unwashed
In its original condition
In its original packaging
Returned with all original tags attached
Items that do not meet these conditions may not qualify for a refund.
Customers are responsible for return shipping costs unless the item received was damaged, defective, incorrect, or otherwise required by applicable law.
We recommend using a trackable shipping service when returning an item. Elio Varen cannot guarantee receipt of a return package that cannot be tracked.
Order Cancellations
If you need to cancel an order, contact us at info@eliovaren.com as soon as possible.
We will make reasonable efforts to accommodate your request. However, once an order has been processed or dispatched, we may be unable to cancel it.
If your order has already shipped, you may request an eligible return after receiving it.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If an item arrives damaged or defective, or you receive an item different from what you ordered, contact us at info@eliovaren.com as soon as possible.
Please include:
Your order number
A description of the problem
Clear photographs showing the item and issue
After reviewing your request, we will provide the appropriate solution. Depending on the circumstances, this may include sending the correct item, providing a replacement, or issuing a refund.
Refunds
After we receive your return, the item will be inspected to confirm that it meets our return requirements.
If your return is approved, your refund will be issued to the original payment method within 7 days of receiving and inspecting the returned item.
After we issue your refund, your bank, credit card company, or payment provider may require additional time to post the funds to your account. Processing times imposed by financial institutions are outside our control.
Original shipping charges, if any, are not refundable unless otherwise required by law or stated by us.
Restocking Fees
Elio Varen does not charge a restocking fee for eligible returns.
Exchanges
Eligible merchandise may be exchanged within the applicable 30-day return period.
To qualify for an exchange, the item must be:
Unused and unworn
Unwashed
In its original condition and packaging
Complete with all original tags attached
To request an exchange, email info@eliovaren.com with your order number and details about the item you would like to exchange.
Our customer service team will review your request and provide instructions for completing the exchange. Exchanges are subject to product and size availability.
Contact Us
If you have questions about a return, refund, exchange, cancellation, or damaged order, please contact our customer service team.
Store Name: Elio Varen Email: info@eliovaren.com Business Address: 5005 West Laurel, Suite 100 #148, Tampa, FL 33607, USA Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM EST
Please note: Our business address is not automatically a return address. Contact us before sending any merchandise so we can provide the correct return instructions.